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Developing senior leaders in the U.S. Government through Leadership for a Democratic Society, Custom Programs and Interagency Courses.
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"The class as well as the instructors and students remind me why I chose to work in the Federal Government. That is, to serve the people. Ensuring our customers are happy is a means of acheiving that goal."
Now, more than ever, Federal managers must generate public value and ensure customer satisfaction. This requires a solid understanding of your customers and how to keep the focus on them. This course will help you gain the skills and knowledge needed to generate and sustain public value.It is the responsibility of Federal leaders to deliver real customer value while keeping pace with ongoing challenges and expectations. Through thought-provoking discussions, simulations and hands-on projects, you will emerge from this course with the tools for managing citizens' engagement and cultivating strong customer relationships.
Managers, project leaders and others who are accountable for planning and executing excellence in customer service
This course meets one of the requirements for the Manager level of the Leadership Education and Development (LEAD) Certificate program. For more information go to the LEAD certificate page.
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Unless the course is listed as RESIDENTIAL, lodging and meals are not included in the tuition.