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History is an important part of understanding the context for public sector challenges and for designing human-centered solutions. This module will explore the historical design of this country’s democracy and how it has led to the current state of its political institutions, with a focus on the federal bureaucracy. It will discuss the founders’ intent of bureaucracy as a means through which to limit government and how that affects federal agencies in different ways as they attempt to actualize their three roles related to policy: administration, implementation, and regulation. Combining this historical grounding with the tenets of human-centered design will reveal levers for change and possibility to the perceived limits to public sector innovation.
Participants will walk away with a better understanding of, and a critical respect for, the purpose of bureaucracy. This conversation will empower participants to propose changes that are attuned to the intricacies of the inner workings of their agency or office and are human-centered.
This course is targeted to individuals who are new to government or have worked in government for sometime, but are struggling with working within a bureaucracy.
Participants can expect:
Lodging and meals are not included in the tuition.