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Everyone has at least one person in their lives that causes a little bit (OK – A LOT) of anxiety whenever you have to communicate with them. Using techniques from the course and supplemental PowerPoint, you will be ready to meet the challenges of communicating with a “Bulldozer,” “The Oh Woah Is Me person,” “The Martyr,” or “The Critic” – and have a useful reference to keep at your desktop to refer back to after the class. This will come in handy, because it’s always nice to review some strategies before you have to deal with that person who is a “Grenade!”Who knows, maybe you will be able to turn that “Difficult Person” into your new best friend! (No guarantees are made that this will occur, however!)Topics Presented:
This can help build actual communication between you and those people whom you consider to be “difficult.” It can lower stress and increase productivity for everyone involved. You will leave with word phrases and ideas to help keep you at your best.
This half-day class is appropriate for all grade levels, supervisors, and non-supervisory employees.