Click here to skip navigation
Skip Navigation

In This Section

Center for Leadership Development
Schedule at a Glance

Dealing with Difficult People


  • No dates currently scheduled


Everyone has at least one person in their lives that causes a little bit (OK – A LOT) of anxiety whenever you have to communicate with them. Using techniques from the course and supplemental PowerPoint, you will be ready to meet the challenges of communicating with a “Bulldozer,” “The Oh Woah Is Me person,” “The Martyr,” or “The Critic” – and have a useful reference to keep at your desktop to refer back to after the class. This will come in handy, because it’s always nice to review some strategies before you have to deal with that person who is a “Grenade!”

Who knows, maybe you will be able to turn that “Difficult Person” into your new best friend! (No guarantees are made that this will occur, however!)

Topics Presented:

  • Building the “Behavior Bullseye”
  • The difference between Passive, Aggressive, and Assertive people
  • Steps and goals for handling specific situations
  • Using Positive Intent and Highly Valued Criteria to help keep conflict to a minimum
  • Techniques that are useful in any situation.

How You Will Benefit

This can help build actual communication between you and those people whom you consider to be “difficult.” It can lower stress and increase productivity for everyone involved. You will leave with word phrases and ideas to help keep you at your best.

Who Should Attend

This half-day class is appropriate for all grade levels, supervisors, and non-supervisory employees.