Click here to skip navigation
Skip Navigation

In This Section

Center for Leadership Development
Schedule at a Glance

FHRI HR004 Foundations of Service Excellence for HR Professionals

Schedule

  • Jan 20-21, 2021 at *ONLINE*, online course, Tuition: $600  (#25298)   REGISTER
  • Mar 2-3, 2021 at *ONLINE*, online course, Tuition: $600  (#25508)   REGISTER
  • Jul 7-8, 2021 at *ONLINE*, online course, Tuition: $600  (#25509)   REGISTER

Overview

This course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders.

How You Will Benefit

Upon successful completion you will learn how to adopt a customer service mindset; communicate effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; apply service excellence tools and techniques to hiring scenarios

Who Should Attend

The target audience for this course is early career HR Specialists (3 years or less of federal HR experience) and/or current federal HR specialists seeking a refresher course.