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Center for Leadership Development
Schedule at a Glance

FHRI HR004 Foundations of Service Excellence for HR Professionals

Schedule

  • Feb 26-27, 2019 at Washington, DC, TRB OPM, Tuition: $600  (#24289)   REGISTER
  • Apr 2-3, 2019 at Washington, DC, TRB OPM, Tuition: $600  (#24290)   REGISTER
  • Jun 10-11, 2019 at Washington, DC, TRB OPM, Tuition: $600  (#24291)   REGISTER
  • Aug 13-14, 2019 at Washington, DC, TRB OPM, Tuition: $600  (#24292)   REGISTER
  • Sep 30-Oct 1, 2019 at Washington, DC, TRB OPM, Tuition: $600  (#24293)   REGISTER
  • Dec 2-3, 2019 at Washington, DC, TRB OPM, Tuition: $600  (#24294)   REGISTER

Overview

This one and a half day instructor-led course course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders. Topics covered include:• Adopting a customer service mindset;• Communicating effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; Applying service excellence tools and techniques to hiring scenarios.

How You Will Benefit

Staffing Specialists

Who Should Attend

HR professionals in grades 5-7