Click here to skip navigation
Skip Navigation

In This Section

Center for Leadership Development
Schedule at a Glance

FHRI HR004 Foundations of Service Excellence for HR Professionals

Schedule

  • Jun 22-23, 2020 at Office of Personnel Management, 1900 E Street NW, Washington, DC 20415, Tuition: $600  (#25065)   REGISTER
  • Jul 21-22, 2020 at Office of Personnel Management, 1900 E Street NW, Washington, DC 20415, Tuition: $600  (#25066)   REGISTER
  • Sep 29-30, 2020 at Office of Personnel Management, 1900 E Street NW, Washington, DC 20415, Tuition: $600  (#25067)   REGISTER

Overview

This course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders.

How You Will Benefit

Upon successful completion you will learn how to adopt a customer service mindset; communicate effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; apply service excellence tools and techniques to hiring scenarios

Who Should Attend

The target audience for this course is early career HR Specialists (3 years or less of federal HR experience) and/or current federal HR specialists seeking a refresher course.