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As a new HR specialist in the public sector, you may wonder how to best serve your organization and the whole of government. Who can you expect to work with regularly? How can you effectively collaborate with them? HR practitioners play a critical role in federal HR management. Learning the basics of what it takes to provide excellent service will lay the foundation for the rest of your career. This course provides fundamental customer service and consulting knowledge and skills to help you work collaboratively with applicants, other HR professionals, hiring managers, and other stakeholders.
By applying tools and techniques to hiring scenarios, you’ll learn and practice the following customer service concepts to enhance your interpersonal skills and problem-solving abilities:
Course length: 1.5 daysHR General Competencies EmphasizedCustomer Service, Interpersonal Skills, Problem Solving