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"This program provided me with the initial tools needed to respond appropriately in angrey conversations as well as to requests."
Federal leaders, whether in a formal or informal leadership position, rely on face-to-face communication to connect with and influence peers, supervisors, employees, and internal and external stakeholders. Through this course, you will enhance your interpersonal communication skills for more productive workplace interactions.Through presentations and interactive group exercises, this course will cover key techniques for getting the most out of your interpersonal interactions. During the course, a professional communication coach will help you master effective one-on-one communication using video feedback, public sector case studies, and individual and peer feedback.
Those wishing to master the art of building productive relationships through improved communication and understanding.This course meets the one of the requirements for the Supervisor and Manager levels of the Leadership Education and Development Certificate Program. For more information, go to the LEAD certificate page.
Unless the course is listed as RESIDENTIAL, lodging and meals are not included in the tuition.